Your watch comes with a 2-year limited warranty covering manufacturing defects (not accidental, wear or water damage). 🛠️ Warranty does not cover:. If you believe your device is faulty, contact Ice-Watch Support with your proof of purchase.

<p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;font-size:11.0pt;font-family:&quot;Aptos&quot;,sans-serif;" id="isPasted">Your <strong>watch&#xA0;</strong>comes with a <strong>2-year limited warranty</strong> covering <strong>manufacturing defects</strong> (not accidental, wear or water damage).</p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;font-size:11.0pt;font-family:&quot;Aptos&quot;,sans-serif;"><span style="font-family:&quot;Segoe UI Emoji&quot;,sans-serif;">&#x1F6E0;&#xFE0F;</span> Warranty does <strong>not</strong> cover:</p><ul style="margin-bottom:0cm;margin-top:0cm;" type="disc"><li style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;font-size:11.0pt;font-family:&quot;Aptos&quot;,sans-serif;">Damage from impacts, liquids, or misuse</li><li style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;font-size:11.0pt;font-family:&quot;Aptos&quot;,sans-serif;">Normal wear and tear (like straps or scratches)</li><li style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;font-size:11.0pt;font-family:&quot;Aptos&quot;,sans-serif;">Battery and battery&#xA0;performance variations over time</li></ul><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;font-size:11.0pt;font-family:&quot;Aptos&quot;,sans-serif;">If you believe your device is faulty, contact <span style="font-size:15px;font-family:&quot;Aptos&quot;,sans-serif;" id="isPasted"><strong>Ice-Watch Support</strong>&#xA0;</span>with your <strong>proof of purchase</strong>.</p>

What does my warranty cover ?

Learn how to update your ICE Smart or ICE Smart Junior smartwatch firmware in a few simple steps.

<h2 id="-firmware-update">&#x1F504; Firmware update</h2><h3 id="how-do-i-update-my-smartwatch">How do I update my smartwatch?</h3><p>Keeping your smartwatch up to date ensures the best performance and access to the latest features.</p><ol><li>Make sure your watch is <strong>fully charged</strong> and <strong>connected</strong> to your phone.</li><li>Open the <strong>ICE Smart</strong> app (or <strong>ICE Smart Junior</strong> for ICE Junior / ICE Kids 4G).</li><li>Go to <strong>Device Settings &#x2192; Firmware Update</strong>.</li><li>Follow the on-screen instructions and keep the app open until the update is complete.</li></ol><div class="warning">&#x26A0;&#xFE0F; Do not close the app or disconnect your watch during the update &#x2014; this could interrupt the process.</div><style>body{font-family:Arial,sans-serif;font-size:15px;color:#222;max-width:800px;margin:0 auto;padding:24px;line-height:1.7;}h2{font-size:17px;font-weight:bold;background:#f5f5f5;padding:10px 14px;border-radius:6px;margin-top:36px;margin-bottom:0;}h3{font-size:15px;font-weight:bold;color:#111;margin-top:20px;margin-bottom:4px;}p,li{margin:6px 0;}ul,ol{padding-left:22px;margin:8px 0;}a{color:#0066cc;}.tip{background:#f0f7ff;border-left:4px solid #0066cc;padding:10px 14px;border-radius:4px;margin:12px 0;font-size:14px;}.warning{background:#fff8e1;border-left:4px solid #f5a623;padding:10px 14px;border-radius:4px;margin:12px 0;font-size:14px;}hr{border:none;border-top:1px solid #e0e0e0;margin:32px 0;}</style>

How do I update my smartwatch?

If your data isn't syncing between the watch and the app, start with these quick checks:. If the quick fixes above didn't help, a full reset and re-pair will resolve most sync problems. A factory reset is the recommended solution for:. Contact our cu

<h2 id="-step-1--quick-sync-fixes">&#x1F504; Step 1 &#x2014; Quick sync fixes</h2>
<p>If your data isn&apos;t syncing between the watch and the app, start with these quick checks:</p>
<ol>
  <li>Make sure <strong>Bluetooth is enabled</strong> on your phone and the watch is connected.</li>
  <li>Open the ICE Smart app and check that the watch appears as <strong>&quot;Connected&quot;</strong>.</li>
  <li>Pull down to <strong>refresh data</strong> in the app, or close and reopen the app completely.</li>
  <li>Keep the app open in the background &#x2014; this helps maintain automatic sync.</li>
</ol>

<div class="tip">&#x1F4A1; On Android: go to Settings &#x2192; Battery &#x2192; ICE Smart &#x2192; disable battery optimisation. This is the most common cause of sync issues on Android.</div>

<hr>

<h2 id="-step-2--full-reset-procedure-if-sync-issues-persist">&#x1F501; Step 2 &#x2014; Full reset procedure (if sync issues persist)</h2>
<p>If the quick fixes above didn&apos;t help, a full reset and re-pair will resolve most sync problems.</p>
<ol>
  <li>Open the ICE Smart (or ICE JUNIOR) app &#x2192; go to device settings &#x2192; <strong>remove the watch</strong> from the app.</li>
  <li>On your phone, go to <strong>Bluetooth settings</strong> &#x2192; find the watch &#x2192; tap <strong>&quot;Forget this device&quot;</strong>.</li>
  <li>On the watch, go to <strong>Settings &#x2192; Factory Reset</strong> and confirm.</li>
  <li>Once the watch has restarted, open the app and <strong>re-pair</strong> by following the on-screen instructions.</li>
</ol>

<div class="warning">&#x26A0;&#xFE0F; A factory reset erases all local data on the watch (activity history, watch faces, settings). Health data already synced to the app is preserved.</div>

<hr>

<h2 id="&#xFE0F;-when-to-perform-a-factory-reset">&#x2699;&#xFE0F; When to perform a factory reset</h2>
<p>A factory reset is the recommended solution for:</p>
<ul>
  <li>Persistent sync or connection issues</li>
  <li>The watch freezing or behaving unexpectedly</li>
  <li>Preparing the watch for a new user or new phone</li>
  <li>After a failed firmware update</li>
</ul>

<hr>

<h2 id="-still-not-syncing-after-the-reset">&#x2753; Still not syncing after the reset?</h2>
<p>Contact our customer service with:</p>
<ul>
  <li>Your watch model and 6-digit reference number</li>
  <li>Your phone model and OS version (iOS / Android)</li>
  <li>Your ICE Smart app version</li>
  <li>Description of the issue and steps already attempted</li>
</ul>
<p><a href="https://www.ice-watch.com/pages/contact" target="_blank">Contact us here &#x2192;</a></p>

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My smartwatch doesn't sync — how to fix it and reset

Before anything else, connect the watch to its original magnetic charging cable and charge for at least 30 minutes. Clean the charging pins with a dry cloth if needed. This usually means the battery is critically low or a firmware update was interrup

<h2 id="-step-1--charge-the-watch-first">&#x26A1; Step 1 &#x2014; Charge the watch first</h2><p>Before anything else, connect the watch to its original magnetic charging cable and charge for at least <strong>30 minutes</strong>. Clean the charging pins with a dry cloth if needed.</p><div class="tip">&#x1F4A1; Always use the original cable &#x2014; third-party cables may not charge the watch correctly.</div><hr><h2 id="-my-watch-wont-turn-on-at-all">&#x1F532; My watch won&apos;t turn on at all</h2><h3 id="the-screen-is-completely-black-and-the-watch-doesnt-respond">The screen is completely black and the watch doesn&apos;t respond</h3><ol><li>Charge for 30 minutes with the original cable.</li><li>Press and hold the <strong>side button (crown)</strong> for <strong>10 seconds</strong> to force a restart.</li><li>If the watch powers on &#x2192; perform a Factory Reset to prevent recurrence (Settings &#x2192; Factory Reset).</li><li>If the watch still doesn&apos;t respond &#x2192; contact our customer service.</li></ol><hr><h2 id="-my-watch-vibrates-but-the-screen-stays-black">&#x1F4F3; My watch vibrates but the screen stays black</h2><h3 id="the-watch-seems-alive-but-the-screen-wont-light-up">The watch seems alive but the screen won&apos;t light up</h3><p>This usually means the battery is critically low or a firmware update was interrupted.</p><ol><li>Charge the watch for at least <strong>1 hour</strong> without interruption.</li><li>After 1 hour, press and hold the <strong>side button</strong> for <strong>10 seconds</strong> to force a restart.</li><li>If the screen lights up &#x2192; the watch is working. Perform a Factory Reset if the issue recurs.</li><li>If the screen stays black despite vibrating &#x2192; the screen may need servicing. Contact our customer service.</li></ol><div class="warning">&#x26A0;&#xFE0F; If a firmware update was in progress when the issue occurred, do not attempt to update again until the watch is fully charged and responsive.</div><hr><h2 id="-ice-smart-junior--special-procedure-screen-black-after-long-inactivity">&#x1F4A1; ICE Smart Junior &#x2014; special procedure (screen black after long inactivity)</h2><p>If the ICE Smart Junior screen is black and the watch doesn&apos;t respond to the power button:</p><ol><li>Charge for 30 minutes using the original cable.</li><li>Press the crown (main button) to access the home screen &#x2014; even if the screen remains black.</li><li>Swipe down from the top of the screen, then tap <strong>1 to 3 times in the upper right corner</strong> to increase brightness.</li></ol><div class="tip">Video tutorial&#xA0;<span class="fr-emoticon fr-deletable">&#x1F447;</span></div><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/r1WE86rbq9l6J4Mv/hc/JWE4j73MM1e6ZlV9/2026061107-5f3329b5-652d-465a-b162-da151574d448-ice%20junior%20brightness%20test.mp4" target="_blank" rel="noopener noreferrer">ICE JUNIOR BRIGHTNESS TEST.mp4</a> <span class="gorgias-file-attachment__span-size">5.3MB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><p>If the screen lights up after this &#x2192; close the ticket. If not &#x2192; contact our customer service for a warranty assessment.</p><hr><h2 id="-still-not-working">&#x2753; Still not working?</h2><p>Contact our customer service with:</p><ul><li>Your watch model and 6-digit reference number (back of the watch)</li><li>Description of what happened and steps already attempted</li><li>Photos or video of the issue</li></ul><p><a href="https://www.ice-watch.com/pages/contact" target="_blank">Contact us here &#x2192;</a></p><style>
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My smartwatch won't turn on or the screen stays black

Whether you can purchase a replacement strap or accessory depends on the type of Ice‑Watch you own. Examples: ICE Dome, ICE Champagne, ICE Chrono, ICE Digit, etc. Replacement straps, attachments and spare parts for traditional (quartz) and digital Ic

Can I buy replacement straps or spare parts for my Ice‑Watch?

Need help ? Check out our FAQ to quickly find the answers to your questions.

Help Center

Keep your watch in top condition with proper maintenance and care. Learn about warranty coverage, repair options, and quick troubleshooting tips for common issues.

Warranty, after-sales & troubleshooting

What does my warranty cover ?

How do I update my smartwatch?

My smartwatch doesn't sync — how to fix it and reset

My smartwatch won't turn on or the screen stays black

Can I buy replacement straps or spare parts for my Ice‑Watch?