Maintenance, Warranty & Troubleshooting
Keep your watch in top condition with proper maintenance and care. Learn about warranty coverage, repair options, and quick troubleshooting tips for common issues.
What does my warranty cover ?
Your watch comes with a 2-year limited warranty covering manufacturing defects (not accidental, wear or water damage). 🛠️ Warranty does not cover:. If you believe your device is faulty, contact Ice-Watch Support with your proof of purchase.
How do I update my smartwatch ?
✔ Updating your smartwatch keeps it running smoothly and adds new features. To update:. ⚠️ Tip: Do not disconnect or exit the app during the update — it could interrupt the process.
My smartwatch doesn’t sync data with the app — how do I fix it ?
If your data isn’t syncing, follow these steps:. 💡 Keeping the app open in the background helps maintain sync automatically.
My smartwatch is not turning on — what should I do ?
If your smartwatch won’t power on, try these quick fixes:. If it still doesn’t start, please contact Ice-Watch Support for assistance.
How can I reset my smartwatch ?
⚠️ Note: Resetting erases all local data — make sure your important info is synced to the app first.
How should I clean and maintain my smartwatch ?
To keep your smartwatch in great shape:. ✨ Bonus tip: Remove the watch occasionally to let your skin breathe — especially during workouts.
My smartwatch vibrates but the screen stays black — what should I do ?
💡 If your smartwatch vibrates but the screen doesn’t light up:. ⚙️ Tip: This can happen if the battery is too low or if the firmware update was interrupted