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Help Center

Your privacy matters to us &#x2764;&#xFE0F; All personal data collected through the app is stored securely to your smartwatch and phone only and used only to provide smartwatch functionality.&#x1F512; Key points:<ul style="margin-bottom:0cm;margin-top:0cm;" type="disc"><li style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;font-size:11.0pt;font-family:&quot;Aptos&quot;,sans-serif;">Your health data are encrypted.</li><li style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;font-size:11.0pt;font-family:&quot;Aptos&quot;,sans-serif;">We never&#xA0;share nore sell&#xA0;your personal information.</li></ul>&#x1F4A1; You can delete your account and data anytime in the app settings.

Your privacy matters to us ❤️All personal data collected through the app is stored securely to your smartwatch and phone only and used only to provide smartwatch functionality. 🔒 Key points:. 💡 You can delete your account and data anytime in the ap

How is my personal data stored in the app ?

App Compatibility & Setup

Which app should I use for my specific smartwatch model ?

How do I know if I have the latest version of the app ?

Why is my app asking for a “Magic Code” and what should I do ?

How do I delete my account or data from the app ?

What is the difference between ICE smart (1.0/2.0/3.0) and ICE fit (1.0/3.0) smartwatches ?

What is the difference between the ICE smart junior smartwatches and their features ?

Does my smartwatch have games or entertainment features ?

How to play games on the ICE smart junior smartwatch ?

Are the games on ICE smart junior smartwatch educational ?

Does the ICE junior app include parental controls ?

Can I make or answer calls with my smartwatch ?

Can my smartwatch display notifications from my phone ?

How can I customize the watch face or display ?

Can I use my smartwatch without my phone ?

What does “RCS” mean in my smartwatch settings ?

How do I activate message notifications (RCS or SMS) ?

Daily Use, Notifications & Features

Can I use my smartwatch for medical purposes ?

How accurate are the heart rate and activity measurements ?

Does the smartwatch measure blood pressure or oxygen (SpO₂) ?

Can children use the health-tracking features ?

Can I share my health data with other fitness apps ?

Is the ICE Smartwatch safe for people with pacemakers ?

Is the smartwatch suitable for people with sensitive skin ?

Is the smartwatch function correctly with tattoos ?

Health, Fitness & Medical Compatibility

My smartwatch won’t connect via Bluetooth — how can I fix it ?

My smartwatch keeps disconnecting from Bluetooth — what should I do ?

How far can my smartwatch stay connected via Bluetooth ?

Can I connect my smartwatch to multiple phones ?

Bluetooth Connectivity & Pairing

Is my smartwatch waterproof ?

Can I swim with my smartwatch ?

Can my child wear the ICE smart junior watch while playing with water ?

How should I clean my smartwatch after exposure to water or sweat ?

Can I wear my smartwatch in the shower or hot tub ?

Can I use my smartwatch in cold weather or snow ?

Water Resistance & Usage Conditions

How long does my smartwatch battery last, and how can I extend it ?

What’s the safest way to charge my smartwatch ?

How long does my ICE ring battery last, and how do I care for it ?

How long does it take to fully charge my ICE ring ?

Battery & Charging

What does my warranty cover ?

How do I update my smartwatch ?

My smartwatch doesn’t sync data with the app — how do I fix it ?

My smartwatch is not turning on — what should I do ?

How can I reset my smartwatch ?

How should I clean and maintain my smartwatch ?

My smartwatch vibrates but the screen stays black — what should I do ?

Maintenance, Warranty & Troubleshooting

How is my personal data stored in the app ?Updated 2 months ago