Can my smartwatch display notifications from my phone ?Updated 21 days ago

📳 What notifications can my smartwatch display?

Which notifications are supported?

Your ICE Smart or ICE Fit watch relays your phone's notifications over Bluetooth, whatever the app:

• Incoming calls
• SMS, iMessage, RCS, and messaging apps (WhatsApp, Messenger, Telegram, etc.)
• Social media apps (Instagram, Facebook, etc.)
• Email apps
• Any app that sends notifications on your phone

How do I enable notifications?

1. Make sure the watch is connected to the ICE Smart app via Bluetooth.
2. In the ICE Smart app, go to Device › Notifications and enable push notifications for the apps you want.
3. Make sure Do Not Disturb is off, both on the watch and in the app's schedule.
4. On your phone, allow the ICE Smart app to send and access notifications (see the steps for your phone below).

🍎 iPhone — notification setup

1. In the ICE Smart app: Device › Notification management › System notification permission.
2. iPhone Settings › Bluetooth › tap the "i" next to your watch › turn on "Share System Notifications".
3. iPhone Settings › Notifications › ICE Smart: allow notifications, set Show Previews to "Always" or "When Unlocked", and banner style to "Persistent".
4. For SMS and iMessage: iPhone Settings › Messages › Notifications › Show Previews › "Always" or "When Unlocked". Do the same for each app whose notifications you want on the watch.
5. Update iOS and the ICE Smart app. On recent iOS versions, also check in Screen Time that the apps are not restricted.

🤖 Android — notification setup

1. Settings › Apps › ICE Smart › Permissions › grant all permissions (notifications, contacts, phone, location).
2. Settings › Battery › disable battery optimisation for ICE Smart, and allow it to run in the background. This is the most common cause of missing notifications on Android.
3. Settings › Notifications › ICE Smart › allow all.

🔄 Notifications still not working?

1. Reset the connection: remove the watch in the ICE Smart app, forget it in your phone's Bluetooth settings, factory-reset the watch (Settings › Factory reset), then pair it again in the app.
2. In the app, turn all notifications off for a few seconds, then on again.
3. Restart your phone and your watch.
4. Last resort: uninstall the ICE Smart app, reinstall it accepting every permission, and add the watch again.

If the problem persists, contact our customer service with your watch model and 6-digit reference, your phone model and OS version, your ICE Smart app version, and the steps already tried.

Contact us here →