What does my warranty cover?Updated 6 days ago

🛡️ What the warranty covers

All Ice-Watch watches (smartwatches, quartz and digit) come with a 2-year warranty from the date of purchase. It covers manufacturing defects.

💡 Broken lug on a smartwatch: it is covered by the warranty as long as the watch is less than 2 years old.

🔋 Defective battery: if your watch fully discharges within 1 or 2 days while its stated battery life is longer, the issue may be covered by the warranty. Our customer service will ask you for the necessary evidence (for example photos or a video of the watch fully charged and then discharged).

What is not covered

Accidental damage: impacts, drops, broken screen or case (except smartwatch lugs, see above)
Damage caused by use beyond the watch's water resistance (hot water, steam, sauna, hammam…)
Normal wear and tear: strap, scratches, signs of use
Damage caused by misuse, for example a charger of more than 5V
Gradual loss of battery life due to normal battery wear

🧾 Warranty conditions

A proof of purchase (invoice or receipt) showing the purchase date is required.
Second-hand watch: the warranty applies if you have the original invoice dated less than 2 years ago. If you don't have it, ask the seller for it. Without an invoice, the watch is considered out of warranty.

🔁 How the warranty is applied

If a defect covered by the warranty is confirmed:

quartz and digit watches are repaired whenever possible;
if repair is not possible, or for a smartwatch, the item is replaced, subject to stock availability;
if the item is no longer available, our customer service will provide a voucher for the value of the item.

🏬 Watch bought from a retailer

If you bought your watch from a retailer (jeweller, Amazon, bol, Fnac…), the warranty applies in the same way (repair, replacement or voucher).

⚠️ Ice-Watch cannot refund a purchase made from a retailer. For a refund, please contact the retailer where you bought the watch.

🔧 My watch has a problem: what should I do?

Quartz or digit watch

If you live in Belgium, France, the Netherlands, Luxembourg, Germany, Italy or Spain, submit your repair request via our online form: https://icewatch.typeform.com/repair-request

For other countries, contact our customer service at [email protected].

Smartwatch or jewellery

For a smartwatch, first check our troubleshooting articles: most issues can be solved in a few minutes. If the problem persists, contact our customer service at [email protected] with:

your proof of purchase
the model and 6-digit reference number (on the back of the box or on your invoice, more rarely on the back of the watch; it never contains letters)
a description of the problem and since when it has occurred
photos or a video of the problem

📦 In some cases, our customer service may ask you to send the watch back to us for further analysis.

⚠️ Do not use the quartz repair form for a smartwatch or jewellery.

⏳ Watch out of warranty

Is your watch more than 2 years old, or is the problem not covered by the warranty? Contact us in the same way (repair form for a quartz or digit watch in the countries listed above, [email protected] in all other cases). Our customer service will review your case and tell you the appropriate procedure.

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