Need help ? Check out our FAQ to quickly find the answers to your questions.

Help Center

&#x2714; Yes, your smartwatch can be worn in cold weather, but extreme temperatures below &#x2013;10&#xB0;C (14&#xB0;F) can affect battery performance.&#x2744;&#xFE0F; Tip: Keep the smartwatch under your sleeve when outside to maintain warmth and responsiveness.

✔ Yes, your smartwatch can be worn in cold weather, but extreme temperatures below –10°C (14°F) can affect battery performance. ❄️ Tip: Keep the smartwatch under your sleeve when outside to maintain warmth and responsiveness.

Can I use my smartwatch in cold weather or snow ?

Water Resistance & Usage Conditions

Which app should I use for my specific smartwatch model ?

How do I know if I have the latest version of the app ?

Why is my app asking for a “Magic Code” and what should I do ?

How is my personal data stored in the app ?

How do I delete my account or data from the app ?

App Compatibility & Setup

What is the difference between ICE smart (1.0/2.0/3.0) and ICE fit (1.0/3.0) smartwatches ?

What is the difference between the ICE smart junior smartwatches and their features ?

Does my smartwatch have games or entertainment features ?

How to play games on the ICE smart junior smartwatch ?

Are the games on ICE smart junior smartwatch educational ?

Does the ICE junior app include parental controls ?

Can I make or answer calls with my smartwatch ?

Can my smartwatch display notifications from my phone ?

How can I customize the watch face or display ?

Can I use my smartwatch without my phone ?

What does “RCS” mean in my smartwatch settings ?

How do I activate message notifications (RCS or SMS) ?

Daily Use, Notifications & Features

Can I use my smartwatch for medical purposes ?

How accurate are the heart rate and activity measurements ?

Does the smartwatch measure blood pressure or oxygen (SpO₂) ?

Can children use the health-tracking features ?

Can I share my health data with other fitness apps ?

Is the ICE Smartwatch safe for people with pacemakers ?

Is the smartwatch suitable for people with sensitive skin ?

Is the smartwatch function correctly with tattoos ?

Health, Fitness & Medical Compatibility

My smartwatch won’t connect via Bluetooth — how can I fix it ?

My smartwatch keeps disconnecting from Bluetooth — what should I do ?

How far can my smartwatch stay connected via Bluetooth ?

Can I connect my smartwatch to multiple phones ?

Bluetooth Connectivity & Pairing

Is my smartwatch waterproof ?

Can I swim with my smartwatch ?

Can my child wear the ICE smart junior watch while playing with water ?

How should I clean my smartwatch after exposure to water or sweat ?

Can I wear my smartwatch in the shower or hot tub ?

How long does my smartwatch battery last, and how can I extend it ?

What’s the safest way to charge my smartwatch ?

How long does my ICE ring battery last, and how do I care for it ?

How long does it take to fully charge my ICE ring ?

Battery & Charging

What does my warranty cover ?

How do I update my smartwatch ?

My smartwatch doesn’t sync data with the app — how do I fix it ?

My smartwatch is not turning on — what should I do ?

How can I reset my smartwatch ?

How should I clean and maintain my smartwatch ?

My smartwatch vibrates but the screen stays black — what should I do ?

Maintenance, Warranty & Troubleshooting

Can I use my smartwatch in cold weather or snow ?Updated 2 months ago